Transaction cancellation

If you wish to exchange or return an item you purchased, you can do so according to the following instructions:

The provisions of this section are subject to the Consumer Protection Law 5741 1981.

It is up to the party making the reservation (and not the party that is prevented) to cancel the reservation made in each of the cases and under the following conditions: Any credit will be transferred to the credit card with which the reservation was made only, and in accordance with the credit company's schedules.

* Canceling the order before the product is sent to the customer will result in a charge of 15 NIS, and the customer will be refunded the money she paid for the transaction, including shipping fees. A financial credit will be given in accordance with the law.

* In the event of transaction cancellation: After the product has been sent to the customer and after receiving the goods at the company's warehouses, a cash credit will be given for the returned models, minus 30 NIS for the return shipping fee. The credit will be given on the condition that the item is returned without use and/or defect and/or damage - and with the label on it as received. If the product is returned other than as stated in this section, the customer will not be credited (neither a cash credit nor a credit voucher).

* The company has sole discretion regarding the condition of the returned goods.

* The item can be returned – unused, in its original packaging, with the labels attached to the cuff – within 14 days of receipt.

* Eligibility for a cash credit is conditional on a period of up to one month (at the latest) from the date of the credit/Paypal transaction.

*No monetary credit will be given for items for which no monetary consideration was paid, such as promotions or gifts.